1. Who We Are
Indiaboats / India Boats ("Indiaboats", "India Boats", "we", "us" or "our") provides private yacht charters, yacht parties, sailing experiences, private speedboat transfers, curated coastal packages and corporate on-water experiences in Mumbai and Goa. The website is operated by Aquartia Pvt. Ltd., having its registered office at 803, Hubtown VIVA, Western Express Highway, Shankerwadi, Jogeshwari East, Mumbai – 400060, Maharashtra, India.
This Privacy Policy explains how we collect, use, disclose, retain and protect personal data when you visit our website, make an enquiry, request a quotation, communicate with our team, make a booking or participate in an Indiaboats experience.
2. Personal Data We May Collect
Contact details such as your name, mobile number, email address and city.
Booking details such as preferred date, guest count, experience type, route, package, occasion and special requirements.
Information required to coordinate a charter, speedboat transfer, corporate event, permission, guide, local transport or other included service.
Payment and transaction information, including payment status, amount, tax information and transaction references. Card or banking credentials may be processed directly by third-party payment providers and may not be stored by us.
Communications with us through website forms, telephone, WhatsApp, email or other customer-support channels.
Technical information such as IP address, browser/device information, website activity, cookies and similar technologies where used.
Identity or compliance information only where reasonably required by law, port/jetty authorities, permissions, safety requirements or the specific experience booked.
Photographs, video or testimonials where you provide them to us or separately agree that we may use them.
3. How We Use Personal Data
To respond to enquiries and recommend a suitable yacht, boat, route, package or event format.
To prepare quotations, collect booking information, verify payment and confirm bookings.
To coordinate boarding, crew, vessel allocation, transport, guides, permissions, catering, activities and other booked inclusions.
To communicate operational updates, safety information, reporting times, boarding details, itinerary changes, rescheduling or cancellation information.
To provide customer support and resolve complaints, refund requests, disputes or service issues.
To comply with legal, regulatory, accounting, taxation, safety, security and law-enforcement requirements.
To maintain and improve our website, services, customer experience and fraud/security controls.
- To send service-related communications. Marketing communications will be sent only where permitted by law and may be opted out of at any time.
4. Consent and Lawful Processing
We process personal data for lawful purposes connected with your enquiry, requested service, booking, contract, legal obligations and other permitted uses under applicable Indian law. Where consent is required, we aim to request it in clear language and only for the personal data necessary for the stated purpose. You may withdraw consent where applicable, subject to data that we must retain or process for legal, contractual, safety or legitimate operational reasons permitted by law.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies for essential website functions, security, performance, analytics and to understand how visitors use the site. Where required, non-essential cookies should be used only after appropriate choice or consent. You can manage cookies through your browser and, where available, our cookie controls.
7. Data Retention
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including booking administration, customer service, safety records, accounting, taxation, dispute handling, fraud prevention and legal or regulatory requirements. When data is no longer required, we will delete, anonymise or securely dispose of it in accordance with applicable law and our operational requirements.
8. Data Security
We use reasonable administrative, technical and organisational safeguards designed to protect personal data from unauthorised access, disclosure, alteration, loss or misuse. No internet transmission or storage system is completely secure, and we cannot guarantee absolute security. Where a personal-data breach requires notification under applicable law, we will take the steps required by that law.
9. Your Privacy Rights
Subject to applicable law, you may have rights to obtain information about the personal data we process, request correction or updating of inaccurate data, request erasure where legally available, withdraw consent, raise a grievance and exercise other rights made available by Indian data-protection law, including nomination rights where applicable.
To make a privacy request, contact us using the details below. We may need to verify your identity before acting on a request.
10. Children and Minors
Our website and booking services are intended to be used by adults. Where information relating to a child or minor is required for a booking or safety purpose, it should be provided by or with the involvement of a parent or lawful guardian, and will be handled in accordance with applicable law. We do not knowingly seek unnecessary personal data from children.
11. Cross-Border Processing
Some technology, cloud, communications or payment providers may process information outside India. Where this occurs, we will handle such processing in accordance with applicable Indian law and any restrictions or safeguards that apply.
12. Third-Party Links and Services
Our website or communications may link to third-party websites, payment pages, maps, social-media services or other platforms. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal data directly to them.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in our website, services, technology, operations or applicable law. The latest version will be posted on the website with the updated effective date.
14. Contact and Grievance Redressal
For privacy questions, personal-data requests or grievances, contact us using the details below.
Email: customercare@indiaboats.in
Customer Care: +91 85919 93301 / +91 90040 13301 / +91 85919 83301 / 022 6695 8111
Postal address: 803, Hubtown VIVA, Western Express Highway, Shankerwadi, Jogeshwari East, Mumbai – 400060, Maharashtra, India
Privacy / Grievance Contact: Mehul Ashar, Designated Grievance Officer / Privacy Contact, Aquartia Pvt. Ltd.
- We will handle privacy requests and grievances in accordance with applicable Indian law and our internal process.